Job Description

SONIFI® Solutions, the leader in technology solutions for the hospitality and healthcare industries, is looking to add a Project Specialist to our team. The Project Specialist, Professional Solutions will have responsibility for supporting the Third-Party Services team and customers throughout the full life cycle of a variety of project types.  The Project Specialist works independently as well as within a team to coordinate projects, schedules, materials, and other administrative functions. The position will also assist with planning goals and overall departmental efficiencies.  This is a full-time, non-exempt, corporate/remote-based position. 


What you’ll do:

  • Coordinate activities pertaining to all aspects of the Third-Party business process.
  • Case Management - formulate, verify, and create cases as needed (to include mass case creations), timely case closures and constant updates to Third Party contacts as needed.
  • Interact and attend regular meetings with third party partners to provide support as needed.  Follow up on customer (internal and external) questions, requests, and issues in a timely manner. 
  • Provide input on internal procedures for service partner/subcontractor contact information, required forms, processes and policies as needed.
  • Interpret, verify and process FWO’s for projects and service requests to ensure proper invoicing as agreed by Third Party partners and associated rate cards.
  • Assist Project Managers with Service & Project Requests to ensure accurate and timely responses.
  • Coordination of projects and special Third-Party needs.
  • Reporting - including Project Tracking, Support Case Metrics for projects/third party service and other data reporting.  Maintain accurate, detailed, well-organized and documented files. 
  • Oversee, research, and correct transaction errors maintaining communications with the customer appropriately.
  • Maintain accurate, detailed, well-organized data within SONIFI internal systems.
  • Provide remote support and escalation for calls/e-mails from Third Party partners.
  • Provide feedback to improve internal procedures for Third Party information, contracts, required forms, processes and policies.
  • Assist with user acceptance testing of internal applications, as necessary.
  • Promote and maintain positive working relationships while working to meet departmental and company goals.
  • Comply and adhere to departmental and company procedures and policies.
  • Other projects and duties as assigned. 


What you’ll need:

  • Associate degree and a minimum 3 years of related experience, preferably in a technical environment; or have the equivalent combination of education and/or work experience.
  • Ability to adapt to a technical environment.
  • Strong Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
  • Experienced providing outstanding customer service delighting customers.
  • Excellent written and verbal communication skills
  • Ability to adapt to changing priorities through the course of the day.
  • Excellent judgment and decision-making skills.
  • Detail-oriented and self-motivated.


SONIFI’s team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.


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Application Instructions

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