Onsite Healthcare Service Representative

We are looking for a Onsite Healthcare Service Representative in Boston, MA, who has a strong desire to resolve technical issues, learns quickly, and can work independently while supporting our healthcare customer. Are you ready to be the face of an innovative technical organization inside a clinical environment?

CUSTOMER EXPERIENCE & COMMUNICATION
As the onsite representative for SONIFI, we are looking for someone who is passionate about providing an exceptional customer experience. You’ll work closely with clinical, technical, and operational staff at a major healthcare facility, so professionalism, empathy, and clear communication are essential. You must be comfortable supporting a wide range of stakeholders, including nursing, IT, operations, marketing, patients, and caregivers.

EDUCATION & TECHNICAL EXPERTISE
In addition to your passion for solving problems, we're looking for someone with:
• An Associate Degree in computer science, networking, or a related field, and 4+ years of experience working with IP networks
• OR, in lieu of a degree, more than 4 years of field service experience in an IP networking or related technical capacity

Experience in the following areas is strongly preferred:

• IP networking
• CATV, MATV, Head-end, RF
• System integrations
• Wireless technologies
• EMR/EHR/HIS/CIS interoperability
• Software support and cyber security standards
• Microsoft applications (Outlook, Excel, Word, Teams)
• Case management systems such as Salesforce

WHAT YOU’LL DO

• As a Dedicated Service Technician supporting SONIFI’s patient engagement and entertainment solutions, you will:
• Install and maintain headend equipment and software
• Install and maintain in-room equipment and software
• Install and maintain distribution systems
• Perform hardware and software updates
• Conduct preventative maintenance
• Manage spare equipment inventory and warranty programs
• Log defects and issues in a formal case management system
• Diagnose and resolve issues, escalating when needed
• Serve as incident owner or manager for escalated issues
• Complete administrative tasks such as inventory tracking, service records, timecards, case notes, and work orders
• Complete required client and SONIFI trainings
• Train client staff as needed
• Follow all environmental, health, and safety procedures required by the healthcare facility
• Perform other related duties as assigned

OTHER REQUIREMENTS

• This role is onsite Monday–Friday, day shift, with some flexibility in start time
• Occasional overtime may be required to meet service needs
• Strong communication skills and the ability to work directly in a healthcare environment
• Ability to adapt to shifting priorities and customer needs

ABOUT SONIFI
SONIFI’s team is changing people’s experiences through integrated technology and service solutions across hospitality and healthcare. We work with global brands like DIRECTV, LG, Samsung, and leverage technologies from Google and Amazon. Our core solutions include interactive television, streaming, Internet access, patient engagement, and nationwide technical support.

Together, we can build your future.

SONIFI offers competitive pay based on location, experience, education, and training. This role is eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on‑demand pay, and more.

Pay Range: $27 – $34 per hour.
This range reflects what SONIFI reasonably expects to pay for this role. The final rate offered to the selected candidate will depend on factors such as experience, education, specialty, and training. This pay range is not a guaranteed wage.

SONIFI and SONIFI Health value diversity and are proud to be Equal Opportunity Employers.

If you require assistance completing the online application due to a disability, contact Human Resources at 605‑988‑1000.

For more information about Equal Employment Opportunity, visit https://www.eeoc.gov/.

SONIFI Solutions participates in E‑Verify. Learn more about E‑Verify participation and employee rights.