Hospitality Technical Program Manager

Hospitality Technical Program Manager:

Position Summary:

This role will lead all aspects of program management; developing and implementing multi-phased programs from original concept through final implementation, creating detailed work plans, schedules, project estimates, forecast and actual budget reports, resource plans and executive status reports. It requires highly disciplined execution and coordination between cross-functional departments and several external vendors. The Program Manager will be accountable for on-time, on-budget, and quality delivery of all program elements. The Program Manager will be a strong advocate for our customers and the champion for operational excellence and will need excellent organization skills, strategic thinking, and stakeholder management skills. 

Job description:

• • Responsible for end-to-end Program Management across the hospitality portfolio of products ensuring high quality, on-time efficient execution aligned with business priorities.
  • Drive cross-functional development, partnering with product management from concept to delivery in an Agile software development environment.
  • Identify, track, and manage cross-team, cross-project, and system dependencies to ensure alignment and timely delivery and effective risk mitigation.
  • Oversee cross functional team in finalizing release plans and ensuring effective handoffs of releases from engineering to operations for installation and support.
  • Lead lifecycle management planning and execution for both individual hardware and software components as well as commercial products with large customer installed bases.
  • Provide support and oversight of operational issues, including troubleshooting and managing escalations to resolution.
  • Act as a liaison between internal teams and external vendors to address and resolve vendor-related issues and escalations.
  • Collaborate with cross-functional teams to support and enhance operational processes, driving continuous improvement initiatives.
  • Develop metrics to measure and monitor program performance and report on these metrics and any proposals or investment requests to senior management

Looking for/Experience:

• • Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred), 7+ years of experience in technical program or project management and 3+ years of hands-on experience managing Agile software development teams, or the equivalent education and/or experience.
  • Proven experience facilitating cross functional teams that are geographically distributed and span multiple time zones remotely.
  • Experience with Property Management Systems (PMS) is desired to support system implementations, integrations, and ongoing enhancements.
  • PMP, Certified Scrum Master (CSM), or other relevant certifications are a plus.
  • Preferred experience working in cloud environments (AWS, Azure, GCP), familiarity with DevOps practices and CI/CD pipelines
  • Preferred experience working with on-premises hardware and software deployments, ensuring alignment with DevOps practices and release pipelines

Salary & Benefits:

SONIFI pays a competitive salary for this role based on a variety of factors including location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plan, pet insurance, on-demand pay, and a variety of other benefits.

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