Hospitality Technical Program Manager

SONIFI Solutions, Inc. is seeking a highly skilled Technical Program Manager to lead the development and execution of complex, multi-phased programs from initial concept through final delivery. This role is critical to ensuring operational excellence through disciplined planning, cross-functional coordination, and vendor management. You will be responsible for creating and managing detailed work plans, budgets, resource allocations, and executive-level reporting, while championing customer advocacy and quality outcomes. If you thrive in a fast-paced environment and excel at strategic thinking, stakeholder engagement, and delivering results, we invite you to join our team.

This position is located at our corporate office in Sioux Falls, SD.
 
What you’ll do:
As a Technical Program Manager, you will lead the end-to-end execution of complex, multi-phased programs—from initial concept through final delivery. You’ll be responsible for developing detailed work plans, schedules, resource allocations, project estimates, and budget forecasts, while ensuring timely and high-quality outcomes.

This role requires disciplined execution and seamless coordination across cross-functional teams and external vendors. You will serve as a key liaison between technical and business stakeholders, driving alignment and transparency through executive-level reporting and strategic communication.

You will be a strong advocate for our customers and a champion of operational excellence. Success in this role demands exceptional organizational skills, strategic thinking, and the ability to manage multiple priorities in a fast-paced environment.

• Responsible for end-to-end Program Management across the hospitality portfolio of products ensuring high quality, on-time efficient execution aligned with business priorities.
• Drive cross-functional development, partnering with product management from concept to delivery in an Agile software development environment.
• Identify, track, and manage cross-team, cross-project, and system dependencies to ensure alignment and timely delivery and effective risk mitigation.
• Oversee cross functional team in finalizing release plans and ensuring effective handoffs of releases from engineering to operations for installation and support.
• Lead lifecycle management planning and execution for both individual hardware and software components as well as commercial products with large customer installed bases.
• Provide support and oversight of operational issues, including troubleshooting and managing escalations to resolution.
• Act as a liaison between internal teams and external vendors to address and resolve vendor-related issues and escalations.
• Collaborate with cross-functional teams to support and enhance operational processes, driving continuous improvement initiatives.
• Develop metrics to measure and monitor program performance and report on these metrics and any proposals or investment requests to senior management.

 What you’ll need:

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred), 7+ years of experience in technical program or project management and 3+ years of hands-on experience managing Agile software development teams, or the equivalent education and/or experience.
• Proven experience facilitating cross functional teams that are geographically distributed and span multiple time zones remotely.
• Experience with product development of commercial solutions in the healthcare industry is required.  Healthcare IT and/or Medical Device solutions for acute care hospitals is preferred.
• Experience with Electronic Medical Records Systems (EMRs) and other clinical data integration is desired to support system implementations, integrations, and ongoing enhancements.
• PMP, Certified Scrum Master (CSM), or other relevant certifications are a plus.
• Preferred experience working in cloud environments (AWS, Azure, GCP), familiarity with DevOps practices and CI/CD pipelines
  Preferred experience working with on-premises hardware and software deployments, ensuring alignment with DevOps practices and release pipelines.

Together, we can build your future! SONIFI pays a competitive salary for this role based on a variety of factors including location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plan, pet insurance, on-demand pay, and a variety of other benefits. 

Generally starting between $110,000 - $150,000 annually; the salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This pay range is not a promise of a particular wage.
 
SONIFI and SONIFI Health value diversity and we are proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you require assistance in filling out our online application, due to a disability, please contact Human Resources at 605-988-1000. 

For more information about Equal Employment Opportunity, please visit:  https://www.eeoc.gov/.

SONIFI Solutions participates in E-Verify, a federal program to confirm authorization to work in the United States. Learn more about E-Verify participation and Immigrant and Employee Rights.
 
 
 
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