Customer Success Specialist

Back to Search
Sioux Falls, SD, USA

Position Summary
The  is a full-time, non-exempt role within Sales Operations, responsible for providing superior sales and customer support to drive solutions contracts, strengthen relationships with hotel customers, and contribute to increased sales volume, customer satisfaction, and retention. This role operates as part of a regional team, supporting pre-sales, post-installation activities, and day-to-day interactions with both new and existing customers. Key focus areas include lifecycle management, aftermarket product sales, account management, and pre-sales support.

What you’ll do:

  • Support Regional Sales Managers and Customer Success Managers by gathering information, generating reports, preparing documents, and drafting customer communications using multiple systems, forms, and templates.

  • Proactively follow up on outstanding or incomplete customer documents, information, or issues.

  • Maintain accurate, timely customer records in the CRM system, including onboarding, management group/REIT updates, and account ownership clean-up.

  • Provide customer support via email, phone, Teams, and other communication channels on topics including invoices, contracts, collections, part orders, channel changes, and more.

  • Partner with internal teams to ensure a smooth customer onboarding process, including documentation, order processing, and installation tracking.

  • Manage the Order-to-Installation Process (OIP).

  • Protect confidential and proprietary SONIFI information in all customer interactions.

  • Assist with special projects and tasks as assigned by supported teams, Leads, Managers, or Directors.

  • Demonstrate continuous learning and growth, including foundational knowledge of CPQ and SPT tools and the ability to review and process documents within the install workbook.

  • Perform additional duties as assigned that align with the role.

What you’ll need:

  • High school diploma and at least two (2) years of experience in a customer-facing service role, or an equivalent combination of related education and work experience.

  • Preferred understanding of sales and sales administration procedures.

  • Ability to comprehend and explain contract documentation.

  • Strong data and financial analytical skills.

  • Good judgment and the ability to work within established guidelines.

  • Technical aptitude to support SONIFI’s products.

  • Accurate and efficient computer skills across business tools and systems.

  • High integrity, professionalism, and commitment to delivering a positive customer experience.

  • Ability to prioritize work independently, recommend solutions, and escalate issues appropriately.

  • Excellent verbal, written, and interpersonal communication skills, including the ability to discuss contract and technical matters in a clear, positive, and solutions-oriented manner.

Our commitment to you

Together, we can build your future! SONIFI pays a competitive rate for this role based on a variety of factors including experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, and a variety of other benefits.

SONIFI and SONIFI Health value diversity, and we are proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you require assistance in filling out our online application due to a disability, please contact Human Resources at 605-988-1000.

For more information about Equal Employment Opportunity, please visit the EEOC website.

SONIFI Solutions participates in E-Verify, a federal program used to confirm authorization to work in the United States. Learn more about E-Verify participation and Immigrant and Employee Rights.

 

#Sales

#Corporate

 

 

Apply
Arrow left icon