Contract Specialist

Job Title: Contract Specialist

Location: Sioux Falls, SD

About us:

For more than 40 years, SONIFI has provided guest technologies and professional services to help hoteliers improve guest satisfaction, simplify operations, and increase revenue. Our innovations have led the hospitality industry through many changes in guest behaviors, preferences, and technologies – and we continue to lead the way in creating more connected, smart digital hospitality experiences both now and in the future.

SONIFI’s culture of innovation enables us to be one provider who can deliver seamless guest experiences across a variety of solutions, including guest Wi-Fi and internet services, engaging interactive TV platforms, the widest entertainment offering in the industry, and smart device and system integrations.

About the Role:

This is a full-time non-exempt position on the Contract Administration team. You will play a key role in reviewing contract terms, identifying potential issues, and incorporating amendments and modifications that support the implementation and launch of SONIFI Solutions and SONIFI Health products and services. We value diverse perspectives and are looking for someone who will contribute to our inclusive work environment.

Responsibilities:

• Maintain contract information and all associated activities accurately within assigned timeframes in Salesforce.
• Review and process contracts; focusing on pricing, with attention to detail to identify any potential errors and inconsistencies.
• Ensure contracts have required attachments, supporting documents, and are consistent with SONIFI processes.
• Responsible for obtaining, verifying and maintaining records relevant to the contract such as new customer setups and pricing changes.
• Responsible for verifying pricing in contracts against customer pricing already set up within Salesforce.
• Support DirecTV accounts, this includes set-up, activation, lifecycle requests, invoicing discrepancies, equipment issues, package and/or pricing changes, etc.
• Collaborate with internal and external customers on Property Transfer requests.
• Research, resolve, and escalate if needed, contract discrepancies and issues; obtain related information from relevant parties to ensure resolution.
• Process deinstallation and cancellation notices; providing instruction to appropriate internal and external customers on activities.
• Communicate and clarify contract status, issues and details as needed, internally and externally.
• Ensure relevant documentation accompanies contracts; maintain an organized file of all digital contracts, following established protocols, while ensuring all records are accurate and up to date.
• Provide regular project status reports.
• Support free-to-guest (FTG) activities, including reporting.
• Provide final work order approval within Salesforce ensuring all necessary documents have been received and are completed accurately.
• Make required updates to Salesforce data for new installations and upgrades once work order has been submitted.
• Provide lifecycle support to multiple departments regarding contracted services, packages and pricing.
• Bring forward potential risks associated with contract changes.
• Additional duties as assigned or as needed to support departmental and/or organizational goals.

Qualifications:

• Associate’s degree in paralegal studies, business administration, or related field and two years of related experience is required; or the equivalent combination of education and/or related work experience.
• Demonstrated skill in communicating complex contract information to both internal and external stakeholders.
• Strong organizational skills with experience in maintaining digital contract files and ensuring data accuracy.
• Proficiency in reviewing and approving work orders, specifically within Salesforce, ensuring document accuracy and completeness.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Prior experience with contract management software.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and commitment to accuracy.
• Experience in providing regular project status reports to stakeholders.
• Experience in providing lifecycle support for contracted services across multiple departments.
• Ability to identify and escalate potential risks associated with contract changes.
• Ability to learn new software programs

Together, we can build your future! We offer a competitive salary and a great benefits package, including life/health insurance and a savings fund!

SONIFI’s team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.

We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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