Collections Specialist

Job Title: Collections Specialist

Location: Sioux Falls, SD

About us:

For more than 40 years, SONIFI has provided guest technologies and professional services to help hoteliers improve guest satisfaction, simplify operations, and increase revenue. Our innovations have led the hospitality industry through many changes in guest behaviors, preferences, and technologies – and we continue to lead the way in creating more connected, smart digital hospitality experiences both now and in the future.

SONIFI’s culture of innovation enables us to be one provider who can deliver seamless guest experiences across a variety of solutions, including guest Wi-Fi and internet services, engaging interactive TV platforms, the widest entertainment offering in the industry, and smart device and system integrations.

About the Role:

Contacts customers and set up payment arrangements to secure delinquent Account Receivable balances to convert into working capital. Establishes professional working relationships with hotel employees, management companies, hotel owners and ownership groups. May work with other departments to research disputes and discrepancies and recommend account adjustments when an invoice is determined to be uncollectible.

What You'll Do:

• Responsible for making and receiving telephone calls to other employees, hotel employees, management companies, hotel owners and ownership groups while collecting accounts receivable balances and researching customer disputes and discrepancies.
• Responsible for sending and receiving emails to other employees, hotel employees, management companies, hotel owners and ownership groups while collecting accounts receivable balances and researching customer disputes and discrepancies.
• Responsible to use NetSuite to view accounts receivable balance and collection history, log collection actions and communications, and schedule follow-up actions as required.
• Responsible for using Salesforce to review technical and training notes by other departments to research disputes and discrepancies. Locate contract details and designated Regional Sales Managers for specific accounts.
• Responsible for collecting past due balances on assigned Management Companies. Maintain Management Company delinquency equal to or below company averages.
• Required to recommend accounts to Manger for service termination, customer concessions and bad debt adjustments, within department procedures.
• Recommend those accounts which have had services terminated, to assign staff for further collection actions.
• May be responsible for one or more of the following clerical tasks: Dunning letters, shut off notices, customer refunds, prepping files for outside collections, processing bad debt & concessions, and tracking reinstatement fees, finance charges & customer EFTs.

What You'll Bring:

• High School diploma or equivalent and two (2) years’ experience in Collections or the equivalent combination of related education and/or work experience.
• Must operate PC and be proficient in Microsoft Word, Excel and Outlook.
• Must have strong written and oral communication skills, along with strong organizational and decision-making skills.
• Must be able to work with limited supervision.

Together, we can build your future! We offer a competitive salary and a great benefits package, including life/health insurance and a savings fund!

SONIFI’s team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.

We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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